Are you an experienced hospitality professional with a passion for customer service? Do you thrive in a fast-paced, community-focused environment? Underfall Yard Cafe is seeking a Front of House Supervisor to lead our team and ensure an exceptional experience for every guest.

  • Majority of the year, the café operates daytime Hours Only! Enjoy your evenings free with shifts between 7:30 AM – 5:30/6:00 PM.
  • Our growing events programme adds variety to your role – evening shifts available.
  • Great Team Culture in a friendly and supportive environment.
  • Competitive Pay + Tips, free meals on shift, and staff discounts.
  • Make a real impact by working with a charity that supports Bristol’s historic harbour.

Employer: Underfall Yard Trust

Location: Underfall Yard, Bristol Harbour

Job Type: Full-time (40 hours)

Rota and Flexible working: Underfall Yard is a 7-day-a-week site and the team operates a rota system.  A TOIL system is in place.

Salary: Starting salary is £26,000 (i.e. £12.50 per hour) plus tips. Salary is paid monthly in arrears.

Annual leave: 28 days

Pension: NEST pension scheme

Responsible to: Café Manager

Probationary Period: 3 months

Other terms and conditions: The Trust currently sets all other T&Cs at the statutory level (for example, parental leave, sick leave etc.)

About Underfall Yard Trust:

Since the creation of the Floating Harbour in 1809, Underfall Yard has played a central role in the development of Bristol. The closure of the City Docks in the 1970s resulted in the loss of much of the industrial infrastructure and ‘feel’ that once characterised the area. As a working boatyard that welcomes visitors, Underfall Yard is a unique and important survivor. Underfall Yard Trust is an independent charity that manages this historic site which is home to maritime businesses and clubs.

Located in the historic Underfall Yard, the cafe is part of a vibrant Visitor Centre operated by the Underfall Yard Trust. Every cup of coffee and meal served supports the trust and helps keep this incredible site alive!

Role Description

As Front of House Supervisor, you will be responsible for overseeing the smooth operation of the cafe during peak hours, ensuring excellent service, and maintaining a welcoming environment for our customers. You will support and motivate the front-of-house team, providing leadership and ensuring high standards of hospitality.

Key Responsibilities:

  • Leading and supervising the front-of-house team during service, ensuring efficiency and quality.
  • Delivering exceptional customer service and resolving customer inquiries professionally.
  • Ensuring the front-of-house area is well-maintained, clean, and organized.
  • Overseeing daily checklists, ensuring cleanliness, safety, and operational readiness.
  • Handling customer complaints, accidents, and refusals of service appropriately and reporting incidents to management.
  • Placing and managing stock orders for coffee, ice cream, alcohol, cakes, and soft drinks.
  • Training and mentoring team members to maintain high service standards.
  • Acting as key holder when necessary, responsible for opening and closing procedures and overall security.
  • Supporting other areas of the cafe as needed, including barista work, running food, and till operation.

Who We’re Looking For:

  • Proven experience in a leadership role in a cafe, restaurant, or similar hospitality setting.
  • Strong communication and customer service skills with a passion for creating a welcoming atmosphere.
  • Ability to work efficiently in a fast-paced environment while remaining calm and organized.
  • Experience handling stock management and ordering.
  • A proactive, hands-on attitude and willingness to support different areas of the cafe when needed.
  • Weekend availability is essential.

How to Apply:

If you’re a dedicated and experienced hospitality professional looking for an exciting role in a unique, historic location, we’d love to hear from you!

To apply, please complete the qualifying questionnaire and, if you are able to answer yes to each question, upload your CV and cover letter: https://forms.gle/Z5dCKT24YQuTpZV76

Deadline to apply: 28 March 2025 (may close earlier if a suitable candidate is found before this deadline so please apply early).